All items should be returned in the original packaging (box and protective pouch) along with the original receipt (included in shipping). Any items received after 15 days without authorization will be shipped back.
Custom and Customized Pieces are all final sale. They can’t be returned or exchanged
We reserve the right to withhold up to a 10% restocking fee for any refund (this is required to cover credit card and other processing fees that we do not recover on cancelled orders). We will withhold this amount on any order that is cancelled due to change of mind.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you experience the need for a repair due to a manufacturer’s defect within your first six months after purchase, we offer a complimentary 1-time repair with shipping included. If your jewelry incurs damage due to normal wear and tear in your first six months, we can still repair it for free, but you will be responsible for round trip shipping with tracking.
If a repair is needed due to misuse in the first six months or occurs after the six month period, that repair will incur a repair charge at the customer’s expense (usually in the $25 range, plus $10 UPS ground shipping each way). We will provide a repair quote prior to the piece being returned for repair. Jewelry by tuts reserves the right to charge fees for repairs deemed as misuse.
Our products are packaged and shipped in a black branded Jewelry by tuts Box, a branded
suede pouch, a polishing cloth and care instructions for your product.
Each box is further wrapped with a bubble wrap and shipped in a bubble mailer to ensure your product gets to you undamaged.
We offer free shipping to orders over CAD $100 within Canada. Online orders with a value of $100 before taxes will be eligible for free shipping.
Orders are processed and shipped within 2-3 business days after an order has been placed for ready to wear jewelry and 2-10 business days for custom or customized orders (few can take longer due to production). International orders may take more time to be received after been shipped out.
Jewelry by Tuts shall not be liable for any lost, stolen or damaged packages or for any delay caused by the act or default of the shipping carrier. Jewelry by Tuts is responsible for orders until they leave our facility only. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.
Please make sure you’re providing a secure delivery location for your order as we will be unable to replace or refund orders that show tracking marked as delivered.
We ship all orders from our Facility in Alberta, Canada.